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We’re still delivering fairly normally, but orders may take a day or two longer to send than usual. We're doing our best, but we can't have as many people picking and packing orders together as usual. Within the UK, Royal Mail are operating fairly normally too, so we’d currently expect most deliveries to arrive as quickly as they usually do, but delays are probably a bit more likely than usual. International deliveries may take longer than usual, depending on the destination - some countries aren't accepting deliveries at all, while others have only limited delays. For the latest information, check Royal Mail’s website (See the International link at the bottom of that page for details by country).

We’re now receiving deliveries as normal from most of our suppliers, but some still have some delays or backlogs. Items that are out of stock may remain so for longer than usual.

That’s probably all you need to know, but if you want to know a bit more about what we’re doing…

  • Any staff who can work from home are doing so, which reduces the potential for spreading the virus for everyone.
  • We’re all doing a lot more hand-washing and hand-sanitising than usual (and we always did have hand sanitiser in many places around the warehouse to avoid spreading illness around staff).
  • Our main warehouse staff are now working in two shifts, so only half the usual number of people are in the building working together. This will mean many orders that would usually go out the same day will be delayed to the following day, especially on Mondays when we’re catching up from the weekend, but it’s the best way to reduce how many people have contact with each other, and to let people keep a bit more distance, so it’s important.

So, for the most part, we hope you won’t notice too much difference, but please be aware there could be an extra day or two for our UK deliveries, and phone lines may be busier while we have fewer people in the office to take calls - we're dealing with email just as quickly as usual, though, so it may be better to email us, especially if it's urgent!

Most importantly, please keep yourselves safe too - follow the advice from the NHS!

23 March 2020

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