Returns and Refunds

Note for Global-e orders: orders placed through Global-e (most orders going outside the UK, with order numbers beginning GE...) are a little different for returns, as Global-e will help in the return process to make it easier. They also provide tracking services directly here. They also have a page of FAQs about the international shipping and returns process. But if you actually want to ask about pens, or have any questions about products, you're probably better off asking us - they know a lot about international shipping, but we know more about pens!

I've changed my mind.

Within 30 days of receipt you are welcome to return any item for any reason as long as it's in resaleable condition. Return postage is at your expense. Note that if you have inked a fountain pen you will need to discuss with us whether we can accept this back, but it is normally subject to a £10 fee to cover cleaning the nib and feed. Items can be returned for refund or exchange as you prefer. You do not need a returns number or any other bureaucracy - just package it properly; send it tracked and include a note of your order number and what you want us to do.

I've ordered the wrong thing or I want to exchange an item.

No problem - just send it back with a note of your order number and what you want to exchange it for. We normally turn around exchanges same-day and we can debit or credit any difference in price to your card.

An item is damaged or defective.

Very occasionally an item can be damaged in transit or is defective. Please contact us before returning anything as we'll take the necessary steps to minimise any trouble on your part. We have many cases of 'defects' being due to poor instructions or inexperience - just give us a call or drop us an email and we'll solve your problem one way or another.

I'd like to exchange a fountain pen nib.

Where alternative nib sizes are available, the manufacturer will usually process a nib swap within 28 days of purchase subject to the returned nib being in perfect condition. Inking the nib is not a problem. In order to keep our prices as low as possible we require you to return the pen to the manufacturer, not to us. However, if necessary we can process a nib swap for most pens we sell at a charge of £10.

Please send any returns to us at the address below:


Returns
Cult Pens
Unit 8 Millennium Place
Tiverton Business Park
Tiverton
EX16 6SB
United Kingdom

Phone: 01884 259856

For orders through Global-e, visit their Returns Portal to arrange a return - they can handle international returns for you, making things much easier.

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