Delivery Information
Orders placed before 3pm Monday to Friday will normally be sent out the same day. Orders placed after 3pm on Friday, and over the weekend, will normally be sent out on Monday. We're closed on UK bank holidays.
Christmas Opening
We're only closed on Tuesday 25th and Wednesday 26th December, and will return on the 27th. We'll also be closed on Tuesday 1st January 2018. All the rest of the time, we're here to help you!
Christmas Delivery
If you buy something as a Christmas gift, we'll accept returns up until January 18th, so you don't have to leave it until the last minute.
We'd very much recommend allowing plenty of extra time for deliveries if it's at all possible. For international orders, DHL delivery is usually an option in the checkout, which will normally be quicker than regular mail. The last ordering dates given here are based on when the Royal Mail say orders should still arrive in time, but keep in mind that delays can happen. These are the last dates when orders should be delivered in time for Christmas:
UK delivery:
- Standard delivery (Royal Mail First Class) - Thursday 20 December
- Royal Mail Special Delivery - Friday 21st December
- Royal Mail Special Delivery Saturday - Friday 21st December
International delivery:
- Africa, Middle East -Tuesday 4th December
- Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia) - Friday 7th December
- Caribbean, Central and South America - Friday 7th December
- Australia, Greece, New Zealand - Monday 10th December
- Czech Republic, Germany, Italy, Poland - Friday 14th December
- Finland, Sweden, USA - Friday 14th December
- Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland - Monday 17th December
- Belgium, France, Ireland, Luxembourg, - Tuesday 18th December
- Canada - due to strike action affecting Canada Post, delays are highly likely. Royal Mail say post sent by the 14th December should arrive in time, but there is a large backlog to work through, so we'd recommend ordering well in advance, and consider DHL delivery if it's important.
If we have your order before 3PM on these dates, it's likely to arrive in time, but do keep in mind that delays can happen.
Returns policy
We're happy to accept items bought as Christmas presents back for return up until January 18th, as long as they are in the same condition they arrived in, including all of the packaging.
Please contact Customer Service in the first instance.
UK Orders
FREE First Class Royal Mail delivery for orders over £15, and just £2.50 for smaller orders. Royal Mail Special Delivery* Guaranteed Next Day available for £6.95 extra, or FREE with any order over £100. No delivery surcharges for Northern Ireland, Highlands & Islands or anywhere else!
If the delivery date is important to you, please contact us so we can confirm availability.
Europe
FREE delivery on orders over £70, and under 2kg; for smaller orders, £7.50 per order for Registered Priority Airmail*, typically 5-8 days. Express air courier available at extra cost, and high value orders may be upgraded to courier delivery at no extra charge. Orders over 2Kg in weight may be subject to additional cost. Please allow up to a month for delivery, as delays do happen occasionally with airmail.
Rest of the World
FREE delivery on orders over £70 and under 2kg; for smaller orders, £10 per order for Registered Priority Airmail*, typically 5-8 days, but can take longer. Express air courier* available at extra cost, and high value orders may be upgraded to courier delivery* at no extra charge. Orders over 2kg in weight may be subject to additional cost. Please allow up to a month for delivery, as delays do happen occasionally with airmail. We've seen extra delays recently with orders going to Brazil and Russia.
Canada: There was strike action at Canada Post very recently, so while we are now able to ship by standard airmail again, delays are likely as Canada Post work through the backlog. DHL is an option if delivery time is important to you.
Orders over 2kg
For all orders outside the UK, heavy orders may cost more to send, but the shipping cost will be displayed in the checkout before you commit.
* A signature will be required for registered or guaranteed delivery services. Next Day delivery means orders should be delivered the day after dispatch - orders placed over the weekend with Special Delivery should arrive on Tuesday.