Delivery Information

Christmas Opening

We're only closed on Monday 26th and Tuesday 27th December, and will return on the 28th. We'll also be closed on Monday 2nd January 2017. All the rest of the time, we're here to help you!

Christmas Delivery

Christmas may be a while away yet, but it's good to be prepared in advance. If you buy something as a Christmas gift, we'll accept returns up until January 16th, so you don't have to leave it until the last minute.

We'd very much recommend allowing plenty of extra time for deliveries if it's at all possible. For international orders, DHL delivery is usually an option in the checkout, which will normally be quicker than regular mail. The last ordering dates given here are based on when the Royal Mail say orders should still arrive in time, but keep in mind that delays can happen. These are the last dates when orders should be delivered in time for Christmas:

UK delivery:

  • Standard delivery (Royal Mail First Class) - Wednesday 21 December
  • Royal Mail Special Delivery - Thursday 22 December
  • Royal Mail Special Delivery Saturday - Friday 23 December

International delivery:

  • Africa, Middle East - Friday 2nd December
  • Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia) - Wednesday 7 December
  • Caribbean, Central and South America - Thursday 8 December
  • Australia, Greece, New Zealand - Friday 9th December
  • Czech Republic, Germany, Italy, Poland - Wednesday 14 December
  • Canada, Finland, Sweden, USA - Thursday 15 December
  • Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland - Friday 16 December
  • Belgium, France, Ireland, Luxembourg, - Friday 16th December

If we have your order before 3PM on these dates, it's likely to arrive in time, but do keep in mind that delays can happen.

Returns policy

We're happy to accept items bought as Christmas presents back for return up until January 16th, as long as they are in the same condition they arrived in, including all of the packaging.

Please contact Customer Service in the first instance.

General Delivery Information

Orders placed before 3pm Monday to Friday will normally be sent out the same day. Orders placed after 3pm on Friday, and over the weekend, will normally be sent out on Monday.

UK Orders

FREE First Class Royal Mail delivery for orders over £10, and just £1.50 for smaller orders. Royal Mail Special Delivery* Guaranteed Next Day available for £6.95 extra, or FREE with any order over £100. No delivery surcharges for Northern Ireland, Highlands & Islands or anywhere else!

If the delivery date is important to you, please contact us so we can confirm availability.

Europe

£7.50 per order for Registered Priority Airmail*, typically 5-8 days. Express air courier available at extra cost, and high value orders may be upgraded to courier delivery at no extra charge. Orders over 2Kg in weight may be subject to additional cost. Please allow up to a month for delivery, as delays do happen occasionally with airmail.

Due to VAT thresholds, we are currently unable to deliver to Sweden and Italy until the end of 2016. Sorry! This doesn't apply to business orders with a VAT number - contact us to order.

Rest of the World

£10 per order for Registered Priority Airmail*, typically 5-8 days, but can take longer. Free delivery for orders over £100 to USA, Canada, Australia and New Zealand. Express air courier* available at extra cost, and high value orders may be upgraded to courier delivery* at no extra charge. Orders over 2Kg in weight may be subject to additional cost. Please allow up to a month for delivery, as delays do happen occasionally with airmail. We've seen extra delays recently with orders going to Brazil and Russia.

Orders over 2kg

For all orders outside the UK, heavy orders may cost more to send, but the shipping cost will be displayed in the checkout before you commit.


* A signature will be required for registered or guaranteed delivery services. Next Day delivery means orders should be delivered the day after dispatch - orders placed over the weekend with Special Delivery should arrive on Tuesday.

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